SYNERGY — SMS Terms & Conditions
These SMS Terms & Conditions (“SMS Terms”) govern the text messaging program operated by SYNERGY (Synergy Partner Group LLC), referred to here as “SYNERGY,” “we,” “us,” or “our.” By opting in to receive text messages from SYNERGY, you agree to these SMS Terms.
1. Program Description
SYNERGY is a technology management consulting company providing managed IT services and helpdesk support to business clients. We operate an SMS/MMS text messaging program that allows customers and their authorized contacts to communicate directly with our IT support team.
The program is primarily conversational: you can reply to our messages, and our technicians will respond. We also send a limited number of automated service notifications related to your support requests.
2. Types of Messages You Will Receive
Messages sent by SYNERGY under this program include:
- Customer care and support messages — replies from our technicians to questions, issues, or support requests you have raised with us
- Support ticket notifications — confirmation that a ticket has been received, assigned, updated, or resolved
- Appointment and scheduling messages — confirmations, reminders, and changes to scheduled onsite visits or service windows
- Troubleshooting messages — requests for information needed to diagnose or resolve an issue
- Follow-up messages — continuations of support conversations you have initiated with SYNERGY
The purpose of these messages is to resolve IT support issues quickly and to keep you informed about the status of your service requests.
3. How to Opt In
You may opt in to receive text messages from SYNERGY by:
- Giving verbal consent to a SYNERGY IT Support Agent during a support call
- Submitting your mobile phone number through a form on our website and checking the consent box
- Sending a text message to our program number to begin a conversation
Consent to receive text messages is optional and is not a condition of receiving support or of purchasing any goods or services from SYNERGY.
4. Message Frequency
Message frequency varies based on your interaction with us and the support requests you have open. Because this program is primarily conversational, most messages are sent in direct response to your inquiries or ticket activity. You may receive up to 6 messages per month.
5. Message and Data Rates
Message and data rates may apply. Charges are billed by and payable to your mobile service provider. Please contact your wireless carrier for details about your specific plan and any applicable charges.
6. How to Opt Out (STOP)
You may cancel the SYNERGY SMS service at any time by replying STOP to any message you receive from us.
After you send STOP, SYNERGY will send you one final message confirming that you have been unsubscribed. After that confirmation, you will no longer receive SMS messages from us. If you wish to rejoin the program, reply START or opt in again using any of the methods described in Section 3.
You may also contact SYNERGY using the information in Section 11 to request removal.
7. How to Get Help (HELP)
For assistance at any time, reply HELP to any message you receive from SYNERGY, and you will receive a response containing our contact information and support details. You may also reach us directly at 720-500-0110 or info@synergypartnergroup.com.
8. Supported Carriers and Carrier Liability
This program is available on major U.S. wireless carriers. Carriers are not liable for delayed or undelivered messages. Delivery of messages is subject to effective transmission by your wireless carrier and is outside the control of SYNERGY.
9. Eligibility
You must be at least 18 years of age and the account holder of, or have authority to use, the mobile phone number you provide in order to participate in this program.
10. Privacy
Personal information collected through this program is handled in accordance with the SYNERGY Privacy Policy, available at https://www.synergypartnergroup.com/privacy.
No mobile information will be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from all sharing categories and will not be shared with any third parties. Information sharing with subcontractors who provide support services on our behalf, such as customer service and messaging delivery providers, is limited to those services.
11. Contact Us
If you have questions about these SMS Terms or the SYNERGY messaging program, contact us at:
Synergy Partner Group LLC
6660 Delmonico Dr, Ste D340
Colorado Springs, CO 80919
Phone: 720-500-0110
Email: info@synergypartnergroup.com
Website: https://www.synergypartnergroup.com
12. Changes to These Terms
SYNERGY may modify or cancel this SMS program or these SMS Terms at any time. We will revise the “Last Updated” date above when changes are made. Your continued participation in the program after changes take effect constitutes acceptance of the revised terms.